 |
JUNE 2010
Quick Quotes:
“Service was top notch quality”
Norman W. in West Covina, CA
Commented via service survey
“I have been very pleased with the staff and the quality
of service I have received at Bert’s.”
Garrett P. in Chino, CA
Commented via service survey
“There was another service advisor “Tony” who helped
me with questions after my service was done. He was very
helpful and informative with all my questions. Tony and
Eric were great!”
Kevin S. in Saugus, CA
Commented via service survey
“Thank you very much…Bert’s courteous and organized manners
keep me coming back.”
Yvette S. in La Puente, CA
Commented via service survey
“Factory Phil was great to deal with. He is very knowledgeable
and a great asset to Bert’s.”
Nora H. in West Covina, CA
Commented via purchase and delivery survey
“Everyone was great and very helpful. I tried to tip
Shawn in delivery and he wouldn’t take the money! Cool
people! I will be buying all my accessories from Bert’s.
I even live in Orange County so the drive is fun. I will
be buying all my toys from Bert’s. I have never been
treated with such buyers respect from the entire Bert’s
team.”
John D. in Orange, CA
Commented via purchase and delivery survey
“Thanks for working with me I love the bike its kick
a**!! I know where I’m buying my next one…Bert’s Mega
Mall!!!”
Kevin C. in Rialto, CA
Commented via purchase and delivery survey
“Dany Vides out did himself with this purchase. I came
from Vegas and he met me on his day off. He was on top
of this deal from the phone inquiry until pick up. No
surprises and everything went as promised. The delivery
associate along with the sales representative Dany Vides
were exceptional with delivery, and loading up my unit
into my truck securely for my drive back to Las Vegas.
I won’t hesitate to do it again, Thanks guys!!”
Anthony T. in Henderson, NV
Commented via purchase and delivery survey
“I’ve bought two bikes and because of John’s and Cesar’s
knowledge and kindness I would consider buying another
one from Bert’s.”
Anthony O. in Glendale, CA
Commented via purchase and delivery survey
“Thanks Hercules for helping me to choose the best bike
at the right place and thanks for the coffee you bought
me. God Bless you. I will recommend you for sure.”
Jose G. in Covina, CA
Commented via purchase and delivery survey
“Neill went out of his way to make sure we were taken
care of. We’ll definitely be doing business again! We’ll
absolutely be coming back to Bert’s.”
Richard C. in West Hills, CA
Commented via purchase and delivery survey
“J.C. and Cesar were both very courteous and helpful.
Thank you both. Thank you for an enjoyable experience.”
Otis A. in Monrovia, CA
Commented via purchase and delivery survey
“In 2005, I bought 2 Honda Aquatrax and a Zieman trailer.
In 2009, I bought 2 Can-Am Outlander Max XT's. I don't
recall my salesman's name in 2005, but in 2009 I worked
with Zarli. She was fantastic. I got a great deal, and
absolutely LOVE the toys I've bought at Bert's. Great
prices, great service. Now I'm saving up for a Side x
Side. Give me a year or two, and I'll be back!”
Sharon B. in San Clemente, CA
Commented via e-mail to customer service
“Everyone was helpful and answered all of my questions.”
Joyce W. in Glendora, CA
Commented via purchase and delivery survey
“Delivery associate was very professional and was able
to show me the process of loading the motorcycle with
the equipment I just purchased. Great Service!! The sales
associate was very professional and helpful with my purchase.”
Jason B. in Mission Hills, CA
Commented via purchase and delivery survey
“Our delivery associate was exceptionally kind. He helped
us not just load our purchase into our truck but helped
strap and secure it!”
Joseph M. in Buena Park, CA
Commented via purchase and delivery survey
“Josh was an excellent sales representative and is a
great asset to your store.”
Robert F. in La Quinta, CA
Commented via purchase and delivery survey
“Salesman Randy was a very nice and helpful guy and made
plenty of effort to keep in contact with me.”
Glenn G. in Alhambra, CA
Commented via purchase and delivery survey
“I have purchased 2 Jetski’s, 3 Quads, and 1 motorcycle
because I enjoy dealing with Miguel! Great Employee!”
Rodolfo F. in Calabasas, CA
Commented via purchase and delivery survey
“This is the third bike I’ve bought from you. I will
buy my next bike with you. Great prices and customer
service.”
Luis C. in Torrance, CA
Commented via purchase and delivery survey
|
|
JUNE 2010
I would like to just say thanks for the service that is so rare these days,
but seems so standard at your dealership. I gave
Robert Varis a specific model and year quad to
locate for
me, and I didn’t have high hopes that he could
find one.
Needless to say, he found exactly what I wanted
in surprisingly short order. I received a call from
Robert and then I
started to see what a professional and thorough
individual
he is. To say that he worked his butt off to
make this sale happen would be an understatement.
I
was pleasantly
surprised to meet a second individual that
shared Roberts customer service skills. That of course
was Jimmy Varis.
I didn’t present Robert and Jimmy with an easy
task but they didn’t give up and made the sale
work
regardless of how long or how difficult it
was going
to be.
Financing
was assisted with Dave Galland and he seemed
like an old friend during the process. I’ve been
back
to pick
up some parts and accessories and look forward
to every trip to the store.
My wife is insisting
we
are going to be in the market for her on a new quad soon and there will be only one
dealer to consider. Thanks for the remarkable
individuals that you have on your staff!
- A loyal customer and friend
David L.
Yucaipa, CA
|
|
MAY 2010
Quick Quotes:
“Eric who has helped by before, is very conscientious and through. He and the
service tech helped answer my questions regarding the
battery maintenance and fuel stabilizer.”
Charles S. in Burbank, CA
Commented via service survey
“Eric was very quick and easy to work with. I will be
returning soon.”
Michael S. in Sierra Madre, CA
Commented via service survey
“Really happy and appreciated all of the work they did
to my SeaDoo.”
Gerardo Z. in Lake Elsinore, CA
Commented via service survey
“Tony and Shawn did an excellent job. Tony especially
went thru the effort to call me with updates. Very satisfied
with the mechanics work! Tony gets an A+”
Scott P. in Cypress, CA
Commented via service survey
“Steve Koniarsky and John Heaton are great customer satisfaction
agents. Keep up the good work. They went the extra step
to make things happen. I’ll definitely refer others to
Bert’s…”
Ivan S. in Rolling Hills, CA
Commented via purchase and delivery survey
“It was nice to have a mature, knowledgeable sales representative.
I liked Ray’s background in teaching riding safety. That
was a big plus.”
James N. in Azusa, CA
Commented via purchase and delivery survey
“This is the second time I have purchased machines from
Bert’s. Best prices, and we came back specifically for
Phil Fischer to complete our transaction.”
Tami L. in Rancho Cucamonga, CA
Commented via purchase and delivery survey
“The whole experience was very professional. I drove
two hours out of my way because Neill Johnson was referred
to me by a friend. Neill represented Bert’s very well.”
Andrew M. in San Marcos, CA
Commented via purchase and delivery survey
“Steve Koniarsky and Neill Johnson were a great help
for my purchase. Thanks to them!”
Luis S. in Upland, CA
Commented via purchase and delivery survey
“Neill was excellent!!! If it wasn’t for him I would
have bought from another store. He will be the only person
I deal with in your store. Awesome Job! Neill is the
reason for this sale. He should be rewarded for an outstanding
job. Bert’s needs more professionals like him.”
William T. in Ridgecrest, CA
Commented via purchase and delivery survey
“Robert Varis was great, and very helpful! This is my
second Ducati and I love it! What a bike!”
Michael B. in Banning, CA
Commented via purchase and delivery survey
“Daryl is a great asset to Bert’s. I will send all of
my friends and family to him. I am very satisfied with
his service!!”
Yoshiaki A. in Glendora, CA
Commented via purchase and delivery survey
“I would definitely recommend Bert’s to anyone for a
great selection and comparison of all types of vehicles.
Chris Herz was extremely helpful with the sale.”
Michael R. in Palmdale, CA
Commented via purchase and delivery survey
“You guys are awesome. Number one. Great people, and
staff! Looking forward to buying my second bike. Jeff
was great. Thanx.”
Rafael S. in Santa Clarita, CA
Commented via purchase and delivery survey
“Bert’s is the best because of it’s people. Bert’s customer
service is world class, and businesses should treat their
customers like Bert’s does. I’ll tell everyone I know
to go to Bert’s. Bert’s is 100 miles from my house but
worth the drive and piece of mind of having a good experience.”
Steven C. in Wildomar, CA
Commented via purchase and delivery survey
“The delivery guy went the extra mile to find me an owners
manual and mail it to me.”
Jonathan C. in Riverside, CA
Purchased a USED 2006 Yamaha YZFR6
Commented via purchase and delivery survey
“Zarli was so great again by finding me another 2010
KX250F. She called me often to keep me posted on the
arrival. I did not have to call her to follow up. She
always called me. She is a great person to deal with
no pressure. Keep her!”
Greg D. in Yorba Linda, CA
Commented via purchase and delivery survey
“Everything was great, and I already recommended friends
to Bert’s. There is nothing I can possible say to make
your store better. I can’t wait to go back and get my
next toy after I pay for this one of course but I will
definitely recommend Bert’s.”
Chita A. in Downey, CA
Commented via purchase and delivery survey |
|
MAY 2010
This is the second time I special ordered a motorcycle part. It was a very pleasant
experience. Jason H. in Parts was very helpful, and
his professionalism is outstanding. He went out of
his way to help me find the part that I was looking
for.
By having employees like him, it makes Bert's a really good and pleasant place
to shop.
I really appreciate all his assistance and his professionalism.
My thanks to him - thank you Jason, I am very pleased with all your work!
Teresa A.
La Puente, CA |
|
APRIL 2010
Quick Quotes:
“I’m 60 years of age and have purchased many vehicles
throughout the year and I’ve never been treated better
in all aspects of the sale, paperwork, in the parts
department, and in delivery. Thank you all! Mr. Garcia
is excellent at his job, hang onto him. I enjoyed the
whole deal, and will and have recommended Bert’s already.
Look forward to future business. Very happy at Bert’s
and will be back. Front door to back door excellent
adventure- Thanks again!”
David W. in Harbor City, CA
Commented via purchase and delivery survey
“Tim is why I keep coming back (I live in Vegas). Called
on a Tuesday was ready Wednesday at 10am just like he
promised. Tim is a true professional, and takes care
of business. He should be told that guys like him are
what makes your business successful!”
David M. in Las Vegas, NV
Commented via purchase and delivery survey
“The first day Chris was very courteous and performed
great. I did run short on time and was in a hurry to
be somewhere. Chris worked with me the next day to
get me a great deal. Thanks Chris!”
David W. in Glendora, CA
Commented via purchase and delivery survey
“I had a wonderful experience. All the sales crew and
finance folks were very helpful. I appreciated the follow
up phone calls Tony made in keeping me informed about
the bike and availability. Wonderful work!”
Jeffrey E. in Oceanside, CA
Commented via purchase and delivery survey
“The sales associate Miguel Hernandez was especially
courteous and honest with us. Those are two qualities
we appreciate in salespeople. Our experience with him
and the overall purchase was excellent.”
Rodolfo R. in Perris, CA
Commented via purchase and delivery survey
“Sean, the delivery driver was excellent and spent all
the time needed for our understanding. Kennedy was
awesome from start to finish constant contact after the
sale.
We will be back for other things. Highly recommend
the store.”
Glen C. in Palmdale, CA
Commented via purchase and delivery survey
“The sales department ran the numbers quickly as we had
3 children with us. Very impressed! Loved the store,
we found it online and drive up from Temecula. All done
in one day and went home with a new toy.”
Gary H. in Wildomar, CA
Commented via purchase and delivery survey
“Zarli is a very good person to have on your staff for
follow up with phone calls, she kept me in the loop and
always took the time for me whenever I called.”
Greg D. in Yorba Linda, CA
Commented via purchase and delivery survey
“Excellent overall experience with a feel of a family
run business despite being obviously a large company.
An accessible owner, friendly, and professional people!”
Slavick V. in Malibu, CA
Commented via purchase and delivery survey
“Very happy with the professional and quick service I
receive. I will be coming back for more service and would
definitely recommend Bert’s to anyone!!! Keep it up guys!!!”
Scott P. in Chino, CA
Commented via service survey
“I took the bike directly from Bert’s to the desert without
testing it first. I am pleased to say it ran perfectly.
I think even better than when it was new. Someone at
Bert’s also cleaned it! Thanks!”
Raymond S. in Pomona, CA
Commented via service survey
“Tony was very helpful with all questions I had even
about another vehicle I have that wasn’t there in the
shop.”
Daphne B. in Lakewood, CA
Commented via service survey
|
|
APRIL 2010
 I wanted to thank Bert's, Sean Doyle and his team in the Service Dept.
for the work they did in restoring my newly purchased
2009
Teryx. On the first outing there was an unfortunate
mishap, but Bert's took it right in and began work
to return it to like new condition. I was kept informed
of the progress being made and the work was completed
in a timely manner. Everyone was very professional
and I will definitely be back when it is time for
my next purchase.
Thank you again,
Allen M.
Santa Ynez, CA |
|
MARCH 2010
Quick Quotes:
“Tony Birtle was an awesome salesman and very helpful”
Delia R. in Arleta, CA
Commented via purchase and delivery survey
“Joe Rodriguez was very helpful and I will purchase another bike from him. Thanks
again Joe”
Randy L. in Covina, CA
Commented via purchase and delivery survey
“Neill Johnson was an awesome representative fro Bert’s. I was about a month
in the making but, Neill never pressured me and answered every question I had.
Made me feel like a customer deserves to feel and always was very courteous.
Thanks Neill!!!!!! Thanks again Neill. As stated I have purchased from other
dealerships and no where near the customer service at those other places. Thanks
to the whole staff especially Neill”
James K. in Riverside, CA
Commented via purchase and delivery survey
“Ray was knowledgeable, very friendly & courteous and knew the merchandise I was interested in buying. Thanks Ray- Art
Wood was excellent also, and Shawn at Delivery”
Craig B. in Chino Hills, CA
Commented via purchase and delivery survey
“Special Thanks to Zarli for taking good care of me, and thanks to Miguel in
Service for handling my repair promptly”
Stephen S. in Ladera Ranch, CA
Commented via purchase and delivery survey
“All the workers I seen as I walked around were very friendly and courteous.
They seemed to enjoy their jobs. Thank You”
Francella S. in Costa Mesa, CA
Commented via purchase and delivery survey
“The finance manager was the best straight forward and to the point and had all
the correct info we wanted to hear. Delivery person was courteous and very helpful
Thank you all for everything. You have a very satisfied customer”
Gloria M. in Los Angeles, CA
Commented via purchase and delivery survey
“Neill was amazing, he knew what he was talking about and made the whole experience
painless!! I’ve bought from Bert’s before and Neill is definitely my new go to
guy!! Lisa helped me out in accessories she is amazing as well! Lisa is my girl!!
I love Bert’s and will always be a lifetime customer!! Thanks guys”
Stephanie K. in Upland, Ca
Commented via purchase and delivery survey
“Zarli was very good and made me get a great deal. I will buy my next bike from
Bert’s. Your staff rocks!”
Thomas H. in Buena Park, CA
Commented via purchase and delivery survey
“Larry Garcia treated me fairly and made the whole process comfortable. Everyone
treated me as if I was family. I will get me new bike or Jetski at Bert’s”
Joseph M. in Buena Park, CA
Commented via purchase and delivery survey
“Overall everyone was cool and they got me a great deal, smooth transactions,
big selection, lots of nice bikes, and I would recommend my family and friends
that ride”
Gustavo G. in Whittier, CA
Commented via purchase and delivery survey
“Robert Varis was the most respectable and courteous salesman I have ever dealt
with. I have bought many items over the years and he tops them all. I will be
back to do only business at Bert’s. Thanks Robert!”
Corey V. in Taft, CA
Commented via purchase and delivery survey
“This was my first experience with Bert’s, Shawn and Miguel were extremely helpful.
I will return to Bert’s in the future based on this experience”
Douglas A. in Yorba Linda, CA
Commented via service survey
“Eric Dane explained and kept me up to date with all the changes/services that
were done to the Kawasaki. Eric is very courteous and professional. Definitely
would bring back the bike to be serviced there at Bert’s Mega Mall!”
Vanessa R. in La Verne, CA
Commented via service survey
“This service was fabulous. It was the best service I have received. I was even
assisted 5 minutes before 9am, and I liked the punctuality. It’s excellent that
the employee and service manager are punctual and were in a positive mood when
assisting me. I applaud them.”
Ulises D. in Moreno Valley, CA
Commented via service survey
“I was treated with courtesy by Miguel and on his recommendation a minor service
was performed. I’m completely satisfied with my experience with Bert’s.”
Richard E. in S. Pasadena, CA
Commented via service survey |
|
MARCH 2010
Kennedy, Sean & Team,
A quick note of thanks for the great service we received at your dealership.
Kennedy was attentive and professional throughout our purchasing process
and Sean was a wealth of information and super friendly when he dropped
off our skis. We will recommend your store and especially Kennedy and Sean
to our friends and families.
Thank again, Glen & Tina C.
P.S. We’re looking forward to our Laughlin trip! =) |
|
MARCH 2010
To whom it may concern;
I would like to take a moment if I may and say thanks.
I recently purchased a 2009 Suzuki GSXR 750 from Bert's
and would like to tell you about my experience with your
salesman Niell Johnson.
It started out with a phone call while I was at work
one day. I had called and spoke with Neill about purchasing
a new bike. Neill politely took care of my questions
and concerns. We began the process with a credit check.
From there it took me a couple of days to actually make
it in to the dealership. Never once did I receive a pushy
call trying to get me in to the dealership. Neill simply
called to say that he would be there to take care of
me and answer any question I may have had. And boy was
there a lot of them. When I finally made it in, Neill
greeted me very professionally and stated he was happy
to meet.
 I picked out a bike (a 2009 Suzuki GSXR 750 new). We
worked on a tentative deal and could not come to terms
at that time. A few days went by and I just could not
get out of my mind the awesome customer service he had
displayed. I spoke with Neill for a few days back and
forth and decided it was not the time to buy. I had told
him that it just wasn't going to happen and apologized
to him for taking up his time. Again with great care
and concern Neill simply said that he would be there
when and if I was ready.
So a couple of weeks went by and things changed for for
me. I decided that calling Neill was going to be the
way to go. With some doubt in my mind about whether he
would work with me again or not I called. He remembered
me and was that impressive. He even still had my file.
(I was greatly impressed).
I went to the dealership the next morning and went home
that afternoon with my bike. I couldn't be happier with
the professionalism, courteousness, and GREAT customer
service displayed by Neill Johnson. After buying other
bikes form places like Chaparral, Mountain Motorsports,
and others, there clearly is NO comparison. Bert's Mega
Mall is awesome and I will give rave reviews and recommendations
to the crew there and especially Neill Johnson.
You have a great representative in Neill and, I hope
he gets the recognition he deserves for the work he does
there.
Thanks again,
James K.
A very happy and satisfied customer |
|
MARCH 2010
Gentlemen,
I returned my survey in the mail a couple of days ago but there just wasn't enough
room to really convey my experience with Bert's.
Please add this to my survey response.
 I want to take a few minutes of your time to congratulate
you on having such a professional and dedicated sales
representative on your staff. I recently bought a new
2009 Yamaha VX Cruiser WaveRunner® and had the pleasure
of dealing with Neill Johnson. We mostly negotiated
the price over the telephone and through emails. I
explained to him a previous experience I had at my
local dealership and told him that I was willing to
give Bert's my business because I was so disappointed
at my previous dealer. He said that he would do his
best to earn my business and loyalty. Neill was very
patient and courteous at all times and very helpful
when I had questions regarding some of the features
I was looking for in a personal watercraft. We worked
out the details over the phone and I came in on a Saturday
to finalize the deal. He was just as courteous and
pleasant in person as he was on the phone. He also
took the time to show me a similar WaveRunner® to the
one I was purchasing and explain all the things I needed
clarification on.
A few days after our deal was completed, I was irritated
to find that I had missed an offer that Yamaha was
offering on new WaveRunner® purchases. I called Neill
and explained the situation to him and he said he would
do his best to make me a satisfied customer. Low and
behold, he came through for me AFTER our deal had been
signed. Bert's and Neill in particular now have my
loyalty. In a year or so, when I am ready for my second
WaveRunner® I will give Neill a call. Congratulations
again and make sure to keep Neill on your staff because
I will be looking for him when the time comes. Please
pass along my greetings and gratitude to Neill.
All in all, I have to say that my experience with the
Bert's staff was very pleasant and easy. From Scotty
in the delivery department, to Zarlie who helped me
with scheduling the pick up when Neill was out on vacation.
All were extremely professional, polite and as courteous
as can be. I have already recommended Bert's and Neill
to other family members and I will shop at Bert's for
my toys and supplies from now on.
Sincerely,
David O.
Whittier, CA
|
|
MARCH 2010
 I found Bert’s and Amy on E-bay in July of 09’, picked up the phone and made
a quick call before bidding on the Can-Am I wanted
on E-bay and I’m glad I did. Amy was amazing, had the
Can-Am Outlander in the color I wanted, the best deal
anywhere
in the country and made the process incredibly easy.
I just bought a second Can-Am from Amy this week and
have referred several other "Mud Racers" to ya'll since
I bought the first one in July.
Why are guys from Texas, Louisiana, Mississippi and
other places buying from Amy & Bert’s when we have dealers in our own City?? Because Amy takes care of us,
doesn’t "play games", has incredible pricing... That’s
why!!
Sincerely,
Mike C.
San Antonio, Texas
via email |
|
FEBRUARY 2010
Quick Quotes:
“The service garage at Bert’s is the cleanest most professional that I have ever
seen. Miguel Cejeda is a true asset to your department.
He took time to address all of my concerns. He informed
me in a timely manner of the status of my repair. He
was very knowledgeable and helpful”
Jeffrey D. in La Verne, CA
Commented via Service Survey
“Eric was awesome. I was updated every step of the way and always knew the status
of my bike. He was super helpful…a very knowledgeable
employee.”
Emily F. in Rowland Heights, CA
Commented via Service Survey
“Everyone conducted themselves and the service was
done very professionally. Thank You.”
Ken M. in Ontario, CA
Commented via Service Survey
“Buying a motorcycle from Bert’s was a great experience. Joe, Rod and Larry Garcia
are enthusiastic fun people that love what they are
doing. Gary Mullen was very helpful filling out and
explaining the necessary paperwork. Thanks!”
Robert G. in Apple Valley, CA
Commented via Purchase and Delivery Survey
“Special thanks to Joe, he made the sale happen. He is down to business with
a positive attitude and is very helpful. Never had
to wait on this guy. He’s Great!”
Anthony K. in Monrovia, CA
Commented via Purchase and Delivery Survey
“Neill was very prompt, excellent follow through and professional. I have bought
many bikes, and Neill was by far the best salesman I’ve
encountered. We will be back for future purchases. Great
buying experience! Thank You :)”
Melissa D. in Aliso Viejo, CA
Commented via Purchase and Delivery Survey
“Hats off to Kennedy and Liz. This was my first purchase at Bert’s and will be
the only place I buy from in the future.”
Steven S. in Rosamond, CA
Commented via Purchase and Delivery Survey
“Thanks, after shopping around I found you guys are the best in the business.
Other dealerships gave me the run around and were not
honest upfront. But you guys told it to me straight,
no B.S. and won my business. Kennedy was what really
made a difference and he was very knowledgeable and helpful.
I looked at probably at least 12 other dealerships and
Kennedy was the most professional and courteous. Thanks!”
Robert A. in Santa Ana, CA
Commented via Purchase and Delivery Survey
“Kennedy and Art Wood are the two sales guys I dealt with and who I am very satisfied
with by their professionalism and concern for me. I
had a small difficulty with the service department
when I had to leave my bike overnight for Lo-jack installation.
The service guy said he didn’t think he could walk
my bike over to the showroom after the Lo-jack installation
so I could pick it up on Sunday morning since service
is closed on Sunday’s. I talked with Art Wood in sales
and he worked it out with service. Keep up the good
work!”
Ronald M. in Alta Loma, CA
Commented via Purchase and Delivery Survey
“This was by far the best shopping experience of my life.
You guys Rock! I really look forward to my next visit.
I will definitely recommend
Bert’s to my friends and family.”
Pedro A. in Los Angeles, CA
Commented via Purchase and Delivery Survey
“I liked the fact that everyone made us feel like they really wanted our business
and that it was important to them that we return! and
we will! :)”
Jodi K. in Rancho Cucamonga, CA
Commented via Purchase and Delivery Survey
“Both Anthony Birtle and Jonathan Kyle were outstanding sales personnel and finance
personnel. We were very pleased and hope to do more
business in the future.”
Jose A. in Upland, CA
Commented via Purchase and Delivery Survey
“Scotty in Delivery was great, very thorough. My sales associate Neill was great.
From my initial contact with him over the phone and
when I finally went into the store. He was very helpful,
knowledgeable and patient. I liked working with him
so much that I sent my brother in-law to him.”
Danny O. in Whittier, CA
Commented via Purchase and Delivery Survey
|
|
JANUARY 2010
To: Kevin Huynh, Sales Manager, Bert's Mega Mall
Dear Mr. Hyunh,
My name is Tyler Rhode. I am
an eighth grade student at Medea Creek Middle School. I am writing
to you because
I
would
like to
compliment
your
business.
The first thing I was impressed with was the way you organized your
warehouse. I like how you separated single rider vehicles from multi-rider
vehicles. I
also enjoyed the section for clothing and riding gear.
I found your inventory to be well stocked and up-to-date. For example,
you have the new Kawasaki's in already.
Lastly, I would like to compliment your outstanding service. Every one
of your employees knew all about each and every vehicle in your warehouse.
I found
it very helpful after purchasing my new vehicle to have its features and
use explained
to me in detail.
For these reasons I am complimenting your business. Keep up the high standards.
Please respond to this letter when you are able.
Sincerely,
Tyler R.
8th Grade Student, Medea Creek Middle School
|
|
JANUARY 2010
Quick Quotes:
“The service garage at Bert’s is the cleanest and most professional that I have
ever seen. Miguel Cejeda is a true asset to your department.
He took time to address all of my concerns. He informed
me in a timely manner of the status of my repair. He
was very knowledgeable and helpful.”
Jeffrey D. in La Verne, CA
Via Service Survey
“Eric was awesome. I was updated every step of the way
and always knew the status of my bike. He was super helpful….a
very valuable employee.”
Emily F. in Rowland Heights, CA
Via Service Survey
“David was very helpful and made the buying process very
easy. I have referred three family members who have since
been to Bert’s and purchased three quads. We are all
very satisfied.”
Michael W. in Diamond Bar, CA
Via Purchase and Delivery Survey
“Everything was great. I really wanted to thank the Salesman
(Comouche) who is a very good sales person, and I really
wanted to thank (Larry) the sales managers. He calls
me all the time to see how the Teryx is running. One
more sales person I really wanted to thank very very
much is (Kennedy). He told me all about the Teryx.
He is a very skilled sales person. He called me twice to
update on the Teryx. I am really looking forward to
going
back to Bert’s. Thanks!”
Rosa M. in South Gate, CA
Via Purchase and Delivery Survey
“Bert’s is way out of our area of shopping, but I would
absolutely return for a new product.”
David M. in Buena Park, CA
Via Purchase and Delivery Survey
“Robert was great from the time we arrive. He was very
knowledgeable and did everything he could to get our
deal done. We were very impressed by the professionalism
of the store. We were thankful for the way everyone worked
so hard to put the deal together.”
David F. in Chino, CA
Via Purchase and Delivery Survey
“Josh was great!!! We went to Bert’s 3 times before we
purchased 2 Razor’s, and he was always very patient and
understanding. He never put pressure on us. We will highly
recommend Bert’s to any of our friends. We are planning
to purchase another Razor in June 2010 and we will definitely
go to Bert’s. Only because of the great customer service.
Thank You!!!”
Mario C. in Upland, CA
Via Purchase and Delivery Survey
“Excellent sales representative!!!! Neill is the best!
Thank you. Very professional. Very Happy to find the
best motorcycle store I have ever visited. Thank you
guys, You Rock!”
Diego C. in Pasadena, CA
Via Purchase and Delivery Survey
“I am very impressed with the parts and accessories department.
I purchased all of my safety gear at Bert’s. I will make
any future purchases at your store. I was highly impressed
with the professionalism courtesy selection and cleanliness
of Bert’s Mega Mall. I will make any future purchases
at Bert’s.”
Jeffrey D. in La Verne, CA
Via Purchase and Delivery Survey
“Jeremy Ball made an excellent work for the sales and
Steve Peterson made same too. Both are an excellent team
and both demonstrated that they have experience in that
area. Thank you for your attention to me. For the parts
and accessories department; I found everything and also
they gave me more information about which will be better
and safe for me. I feel like my family wont worry for
my security and life. Thank you. I will be back to buy
other motorcycles in the future. Yes Sir! Thank you!”
Rosa M. in Santa Barbara, CA
Via Purchase and Delivery Survey
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 JANUARY 2010
"I recently purchased a 2009 Kawasaki Teryx and wanted to say how pleased I was with the service and arrangements to make it happen.
Art Wood was very helpful and went out of his way to see that the transaction came together without any problems.
I've had some aftermarket upgrades and all was arranged with the builder to pick the Teryx from Bert's. I live out of town so it was important the process was smooth.
I will certainly consider working with Bert's and Art
for the next purchase."
Allen M.
via email |
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 JANUARY 2010
"I want to thank the personnel in the parts department for
the information that I was given on my Carter GO Kart
that was sold at your location in 2000.
Josh Monday was very helpful in giving me the contact
information for Carter Brothers MFG, where I was able
to download a parts list and diagram of the GO Kart
that I have.
Again thanks for the help and have a great year. "
Dennis
via email
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JANUARY 2010
"Hello,
Recently I purchased a Yamaha Rhino from your establishment. I would like to
express the positive experience I had throughout
the sales experience.
 First off, I would like to thank Art Wood. Art and I know each other from working
race events and trade shows. It was a relief to see
him when I entered the sales floor. You see, Art
is a major factor in my purchase. Having him there
put me at ease and truly made the sell.
I would also like to thank Liz Sage, the parts department, and guys in delivery.
All of the Bert's employee who helped me were professional
and helpful. My views about buying from Bert's have
been completed changed and I recommend those I interested
in an ATV or watercraft to go to Bert's."
Thanks again,
Casey J.
Independent Dealer
via email |
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JANUARY 2010
To Bert's Mega Mall
Regarding: Purchase of 2008 (HONDA) TRX250EX
"...Attached you will find the Purchase and Delivery Satisfaction Survey that
was recently completed. I understand the questionnaire
gives you a snapshot of the performance of your team,
but I would like to take a moment and go beyond that.
First and foremost, would like to tip my hat to Neal
Johnson who primarily handled the pricing and negotiation
of the sale. We had purchased
two Polaris ATV's from Neal in July 2009, so prior
to our recent purchase we had done a little homework
and had some discussions with Neal, but utimately
based on the way Neal handled our previous deal,
I was willing to give Neal last look on any deal
we felt good with - and all in all, Neal was able
to get us to the price we wanted and we were able
to complete the sale of a 3rd ATV in less than 6
months. Neal was very patient, yet eager to make
the sale and feel both parties could call it a win-win.
Neal did an awesome job and will recommend any friends
and family members to Neal for their "toy" needs.
 Would also like to take a moment and thank Johnathan and Jeff in the Finance
department who were able to have all the paperwork
prepped prior to our arrival and made the transaction
very smooth for my wife when she arrived since she
is not one to like to sit thru paperwork... even
she was surprised. In addition, due to a minor set-back
caused by our bank-card company, Jeff was very patient
and understanding was we corrected an apparent mis-understanding
that was unexpected, which allowed us to finalize
the closure of the deal.
All the members of the Bert's Family should be commended for their efforts -
as I extend my appreciation for their efforts in
supplying our family with their "Toys" in 2009. As we look to 2010, I'm sure the continued comfort and trust will continue
as we look to their expertise and skills in the service
needs of our ATV's in 2010 and beyond!"
Again, thanks Bert's Mega Mall!
Sincerely,
Rex W.
Apple Valley, CA
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DECEMBER 2009
Quick Quotes:
“Very helpful! Tony was busy and the manager stepped up and checked the bike
in to get me on my way, late for soccer game. Service
is always the Best!”
Robert B. in Claremont, CA
Via Service Survey
“David Noll did an excellent job helping me find the perfect ATV for my child.
All my questions and concerns were answered. Great Customer Service”
Jazmine G. in LA, CA
Via Purchase and Delivery Survey
“You have never offered the best price until this time. I purchase a bike every
other year or more. I will return to Bert’s. The Salesman was new but was outstanding!
I am extremely satisfied!”
William C. in Claremont, CA
Via Purchase and Delivery Survey
“I have bought three other bikes at other dealers and it was my first time at
Bert’s when I bought my new bike. Tony was extremely helpful and I have never
seen such great service. Thanks Tony!”
Michael S. in Coto de Caza, CA
Via Purchase and Delivery Survey
“I currently own 10 motorcycles, and 4 watercraft, some of which were purchased
at Bert’s. This was the best experience I have ever had with a purchase.
All phones calls were returned as promised & on time (very important)”
Steven W. in Yorba Linda, CA
Via Purchase and Delivery Survey
“Everyone was very nice and I will “only” buy from Bert’s again. Have and will
continue to recommend Bert’s to friends and family.”
Shane D. in Calimesa, CA
Via Purchase and Delivery Survey
“Jimmy Varis is very helpful. Very professional. Robert Varis handled the transaction
very well. Follow up and communication outstanding!”
Daniel C. in Hacienda Heights, CA
Via Purchase and Delivery Survey
“Anthony and the Internet Sales manager were really nice, and approachable. We
were happy with our purchase and experience. We have returned to purchase other
items and hope to purchase another bike. Keep up the good work Anthony :) We
will continue shopping at Bert’s just as long as we are treated the way Anthony
treated us. First time to Bert’s was horrible but second time Anthony’s ability
to make a consumer feel welcome and comfortable was the reason we bought the
bike that night”
Martin D. in Rialto, CA
Via Purchase and Delivery Survey
“We will refer all our friends and family to Bert’s. Neill was a great salesperson.
Bert’s is the only place we will go for our motorsports needs.”
Bradley B. in Anaheim Hills, CA
Via Purchase and Delivery Survey
“What a great super store. Good inventory of bikes. I drove from Corona twice-
once to buy a bike, and second to purchase riding boots, leathers, goggles, shirt,
and a stand”
Christopher C. in Corona, CA
Via Purchase and Delivery Survey
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 DECEMBER 2009
"Just wanted to relay what a good experience I had in purchasing my bike from
Bert's. Joe and Larry were more than accomodating and made it a quick process
and answered all of my questions and went above and beyond in customer service.
Thank you."
David S.
via email
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JUNE 2009
"Hello,
Just wanted to say thanks for a great service experience! Bert's is lucky to
have a top notch SERVICE DEPARTMENT staffed with lots of really great people. Devon, Josh, Tony and Sean were especially
helful, and your techs did a great job getting me
back on the road.
Thank you for all that you did. Keep up the excellent work!"
Carlos T.
via email |
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MAY 2009
 "Dear Myke Caruso,
I recently came into Bert's for some repairs on my Lance Vintage motor scooter.
The bike only had about 400 miles on it and was experiencing
some vibration issues. Josh Elrod, one of your service
technicians, initially told me that the work on the
bike was not covered under warranty. He told me that
he would call me back with an estimate for the repairs
and would see what he could do.
The next day I got a call from Josh informing me that there was a problem with
the clutch. The only other thing wrong with the bike was
a burn out bulb in the speedometer housing, which he told
me was also not covered. I authorized the work and
Josh, once again told me he would see what he could do.
When I went in to pick up the bike a few days later I was told by the cashier
that there was no charge. I asked to speak with Josh
and he told me that although the work was not covered
under warranty he spoke with the representative for Lance
Motorcycles and they covered the cost under good faith
ruling.
I just wanted to extned my thanks to Josh for his excellent customer service
and attention to detail. I realize that hedidn't have to
dowhat he did but that extra effort will not be forgotten.
I have already shared this story of goodwill with sevear
others emphasizing your excellent customer service."
Again thank you.
Sincerely,
James C.
Glendora, CA |
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MAY 2009
 "Good Morning Steve,
I would first like to start by saying "Thank You" to you and your staff.
Anthony (tony), was great in being there for us
to answer any questions, without crowding Jessica.
She likes space and to be left to make her decisions.
He is
a great kid and I'm sure he will grow to be a great sales person and asset
to your company.
Max, had all the answers and did his job fantastically. A little strong some
times, But I do know sales and business. You don't make sales if your not
persistent and confidant. Max was both of those.
Brittany, That girl just makes you want to be happy. The second Jessie and
I met her we felt at home. You have definitely got the right person by your
side!
I was nervous that you, Max and Tony had the day off, But when I walked into
the showroom, Brittany greeted us and we all hung out for a few. We instantly
started having a great time.
Zarli, The woman is amazing ! She was there right by our
side, explaining everything and answering everything Jessie and I had to
ask. She is
so polite and professional. She took us to each department ie: finance, parts,
pick up, etc. and when we were done. She was ready to get us to the next
stop. What a credit to your staff she is.
Mike, Parts and accessories, Very cool, went over everything that we might
need on the water, I just sold my other boat, so I did have most of the items,
I did get the 7 into 5 flat for trailer, boat cover and cf #'s.
I will definitely be back to buy new vests and etc. I just want to customize
everything and buy the right colors. He was very professional and new his
stuff.
Jayson, Finance. This guy was fast and had everything legally done perfect
the first time and explained certain things on my yamaha card which helped
me tremendously.
He was great.
David C. , This is the guy that went over the boat with Jessie and myself
from bow to stern, This guy was so good, He showed us everything and even
tightened
up a loose speaker wire. He new all the tricks on that boat and explained
all drainage and ways to store gear and keep thins safe. I was definitely
ready to
tow my boat after his run down.
Finally, You, Mr. Steve Koniarsky, You are the man! You worked so hard
with me over the last month. We didn't see eye to eye all the time, but you
did everything
you possibly could to close this deal. I thank you from my heart for putting
up with my attitude and my outrageous requests. You are the "ROCK" behind Bert;s Mega Mall making it the Awsome place it is...
Jessica and I are so happy with our 2008 AR230, It is our new best friend
along with all of you guys at Bert's, I promise you all one thing, I will
always give you my business before I go anywhere else. We are so glad to
be apart of your family.
Thank you, To everyone at Bert's Mega Mall."
Best Regards,
Nick and Jessica S. |
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